Phone calls to clients
Call a client from the PawfectNotes web app or from your own cell. When you hang up, the note is already being written. No typing after callbacks.
Included in UnlimitedNotes · US & Canadian numbers · No per-minute charges
The problem
Lab results, post-op check-ins, medication questions, follow-ups: vets make callbacks all day, and every one needs a note in the record afterwards. Usually it gets typed at the end of the day, from memory.
How it works
PawfectNotes calls your own phone first.
Answer and press 1. Then we call your client.
Your client hears a short recording notice, then you talk as normal.
Hang up. The note is written automatically.
From hang-up to note
The web app shows where the call is while it happens:
Bloodwork from Tuesday: kidney values mildly elevated (creatinine 2.1, BUN 38).
Likely early kidney disease, managed with diet.
Prescription renal diet, more water.
Call if vomiting or not eating.
Recheck bloodwork in 4 weeks; front desk to schedule.
By default you get a Call Summary: what was discussed, results, instructions given and the follow-up plan. Or pick any template you use, from SOAP to your own custom templates.
Both sides of the conversation are captured from your own phone, at the clinic, at home or in the car.
Clients see the PawfectNotes calling number, never your personal cell.
Follow the call as it happens: calling you, on the call, writing the note.
No upload, no button. When the call ends, the note is written automatically.
Call notes follow your language settings, like every PawfectNotes note, in any of the 41 languages PawfectNotes supports.
Exactly what phone calls do, and where the limits are.
No. Clients see the PawfectNotes calling number, never your personal cell.
Every client hears a short notice that the call is recorded before they are connected. You remain responsible for following the recording-consent rules where you practise.
Calls to US and Canadian phone numbers only.
No. Phone calls are included in UnlimitedNotes, with no per-minute charges, up to 30 minutes per call and 2 hours of calls per day per vet.
Confirm your own phone number once with a code we text you, or choose the landline option to get a call that reads you the code. Then start a call from the Phone Call tab on a new note, or call the PawfectNotes calling number from your cell.
UnlimitedNotes only. Phone calls are not part of FreeNotes or StarterNotes.
Not from inside the mobile app. Start the call from the PawfectNotes web app, or call the PawfectNotes calling number from any phone and key in your client's number.
The recording is stored with the note, like any PawfectNotes audio. The phone provider's copy is deleted once the note's audio is saved, and call records show phone numbers only as their last 4 digits.
Phone calls are included in UnlimitedNotes. Start free with PawfectNotes and upgrade when you’re ready.
